Wednesday, January 20, 2016

Week 1 EOC: Great customer experience

You know how when you go to the store expecting to get one thing and you end up getting a lot of things that you just do not need. Thats what happens to me all the time, but this one time was like the best ever. I went into McDonalds to get 1 double cheeseburger, 1medium fry, and 1 drink that's it. So I go up to the counter to place my simple meal and go sit down in one of there chairs, twisting and turning in it and I remember i forgot to say no cheese on my double CHEESE burger so I go back up to the counter to tell them I did not want any cheese. The man behind the counter was like "here's your food". With my omg face I told him that I forgot to tell them no cheese. He gave me the best response which was; "don't worry about it ill make you another with no cheese". When he called me back to the counter he had a big bag and i'm thinking oh no that can't be for me., but it was. He had not one but 2 double cheese burgers with no cheese, 3 large freshly made fries, 2 apple pies, and he gave me a sundae knowing I couldn't eat it for the same reason why i did not want cheese. when I asked why he gave me all of that he said "I seen you come in here with your brothers and your my little cousin". Now if thats not good customer service i don't know what is. 

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